Delivery times may vary from event to event. We communicate expected ticket delivery timelines in your confirmation email, which is sent when your purchase is complete. If you have not received a confirmation email within an hour of your purchase, please contact FEVO Customer Support by reaching out through the form above.
If you have not received a ticket instruction email, your tickets may not have been delivered yet. Please refer to your confirmation email for the timeline of your ticket delivery. If you believe you should already have your tickets based on your confirmation email, please contact our team by reaching out through the form above.
First, please check your spam/junk or other “smart” email folders. FEVO confirmation emails are sent from this address: noreply@gofevo.com soon after your purchase is complete. If you still don’t see your confirmation, please reach out via the form at the top of the page.
After completing your online purchase, you’ll receive a confirmation email from FEVO. This email will have a summary of your order. Tickets or ticket instructions may be included in this confirmation email, but some ticket access instructions are emailed 24-48 hours before the start of the event.
The confirmation and ticket instruction emails are sent from noreply@gofevo.com unless expressly noted otherwise in your confirmation email. Most tickets sold via FEVO are digital and can only be accessed via your smartphone through an app or digital wallet pass. Most venues no longer accept printable PDF paper tickets.
Tickets and ticket instructions are delivered via email. Depending on the organization you purchased from, your FEVO confirmation email will include either a link to access your tickets, or provide further instructions to download tickets onto your mobile device.
Tickets or ticket instructions will be delivered via email. Depending on the ticket provider, your tickets will either be available in the confirmation email or via step-by-step instructions provided to you via email.
Most tickets purchased via FEVO are digital and cannot be printed. Instructions on how to claim or access your digital tickets will be given within 24-48 hours of your event. If your tickets are sent as a PDF or there are other printing instructions, they will be specifically outlined and provided in your confirmation email.
Yes, all tickets and items sold via FEVO are verified. Tickets come directly from the artists, teams, or venues – we are not a reseller or a secondary market. FEVO’s technology integrates with ticketing providers like Ticketmaster, Paciolan, Tickets.com, Front Gate Tickets, AXS, and more -- so you are guaranteed to get verified tickets straight from the source.
Ticket barcodes and QR codes will not show on FEVO.com. FEVO integrates with each team’s official ticketing provider and acts as the ticket-transactor once a ticket is purchased through FEVO and delivered via the primary ticketing provider’s system.
If you cannot select specific seats on your offer, the venue or team has set up the Offer so that customers receive the best seats within a given section based on the inventory available at the time of purchase. If you are concerned about the seats you received, please contact FEVO Customer Support by filling out this form at the top of the page.
If you purchased Allianz insurance, you will receive a separate email from donotreplypolicy@allianzassistance.com roughly 20 minutes after your purchase. Be sure to keep that email in case you need to place a claim with Allianz.
Log into your Zip account to make sure that payment was successful. Once confirmed and if you still haven't received your confirmation email from noreply@gofevo.com, please contact FEVO Support using the form at the top of the page.
If you have mistyped your email address or no longer have access to the email account you used to purchase tickets, please contact FEVO Customer Support by filling out the form above to request an update to your email address. Adding your Order Number within the form will expedite the process. Please be sure to include the incorrect email address and confirm the correct email address.
During your checkout, you’ll be prompted to start a Group. After you purchase successfully on FEVO, you will receive a shareable ticket link on the confirmation screen and in your confirmation email. You can share that link with your network and all tickets purchased using your link will be grouped together. Sometimes, organizers will offer rewards to incentivize sharing or show where people in your Group are sitting so you can buy seats close/next to each other.If you are concerned that you have not used the link correctly, please contact FEVO Customer Support by filling out the form at the top of the page.
Please reach out to our Customer Support team through the form above to request a refund or an exchange. Including the Order Number on the form will expedite this process. Please note: refund and exchange requests are sent to the specific teams and venues related to the event. The decision to offer a refund or exchange is entirely up to the discretion of the organization providing the inventory, not FEVO. Refunds and exchanges are requests, and they are never guaranteed.
Tickets or ticket instructions will be delivered via email. Depending on the event,your tickets will be available via a link in the instruction email or, in rarer cases, as a PDF attached to the email.
Check out ticket access instructions from ticket providers FEVO works with below:
*MLB Ballpark App Instructions
-On your smartphone, download the MLB Ballpark App.
-Login or Sign Up using the same email address you used to purchase tickets
-Select your team from the list.
-Check your email to confirm and grant access.
-Tap “Wallet” to see your tickets.
-Tap “View” to access the barcode and scan in for entry.
-For additional MLB Ballpark App instructions, click here.
*Ticketmaster Account Manager Instructions
-Go to https://am.ticketmaster.com
-Search your team or venue name + Account Manager on a search engine (example: Yankees Account Manger)
Using the email address entered at FEVO checkout, log into your account or click "Forgot Your Password" to reset your password. (If this is your first time accessing tickets via this email address, click SIGN UP on the SIGN IN screen.)
-Select the My Events or My Ticket tab to view your tickets.
-View your ticket QR code or add it to your mobile wallet.
*Ticketmaster Instructions
- You will receive two emails upon completing your purchase: the first from FEVO and the second from Ticketmaster to claim your tickets.
NOTE: If the incorrect email was used on the initial purchase, please reach out to us using the form above to have your email corrected. Once corrected, we can send over the confirmation email containing your claim link.
*Paciolan Mobile Wallet Instructions
-Open the FEVO email with your Mobile Wallet Pass ticket delivery details on your smartphone.
-Tap "Add to Wallet” to add your tickets to your mobile wallet.
-To use the tickets at the event, go to your “Wallet” app, click on the event ticket to access the barcode, and scan in for entry.
Tickets or ticket instructions will be delivered via email. Depending on the event,your tickets will be available via a link in the instruction email or, in rarer cases, as a PDF attached to the email.
Check out ticket access instructions from ticket providers FEVO works with below:
*MLB Ballpark App Instructions
-On your smartphone, download the MLB Ballpark App.
-Login or Sign Up using the same email address you used to purchase tickets
-Select your team from the list.
-Check your email to confirm and grant access.
-Tap “Wallet” to see your tickets.
-Tap “View” to access the barcode and scan in for entry.
-For additional MLB Ballpark App instructions, click here.
*Ticketmaster Account Manager Instructions
-Go to https://am.ticketmaster.com
-Search your team or venue name + Account Manager on a search engine (example: Yankees Account Manger)
Using the email address entered at FEVO checkout, log into your account or click "Forgot Your Password" to reset your password. (If this is your first time accessing tickets via this email address, click SIGN UP on the SIGN IN screen.)
-Select the My Events or My Ticket tab to view your tickets.
-View your ticket QR code or add it to your mobile wallet.
*Ticketmaster Instructions
- You will receive two emails upon completing your purchase: the first from FEVO and the second from Ticketmaster to claim your tickets.
NOTE: If the incorrect email was used on the initial purchase, please reach out to us using the form above to have your email corrected. Once corrected, we can send over the confirmation email containing your claim link.
*Paciolan Mobile Wallet Instructions
-Open the FEVO email with your Mobile Wallet Pass ticket delivery details on your smartphone.
-Tap "Add to Wallet” to add your tickets to your mobile wallet.
-To use the tickets at the event, go to your “Wallet” app, click on the event ticket to access the barcode, and scan in for entry.
Costco vouchers can be purchased online by visiting Costco.com. Shop by the “Sports Events” category and purchase your vouchers. Please note: You must be a Costco.com member to make a purchase.
FEVO, Costco, and the team are not responsible for lost or stolen vouchers, as we cannot look up or retrieve voucher codes.
If you purchased your Costco code at a warehouse, you should have received the card with the code(s) at the warehouse upon checkout. If you still have the “display board,” please return it to the warehouse to receive your codes. Please note: the display board should not be removed from the store. If you purchased a voucher via Costco.com and have not received your codes via email, please contact FEVO for assistance.
Go to the website link provided through the voucher purchased in the warehouse or the link provided in the voucher redemption email for any online purchases. Select the game date. Choose your desired seats and click continue. Then, where it reads “Add Voucher Code,” please enter the voucher code provided. If you have multiple codes, please click “add” before entering the next code. Once codes are entered, please follow the steps to checkout.
Costco vouchers are non-refundable, as written in the terms and conditions. FEVO would happily help with any questions regarding redemption instructions, ticket access, or available games. If they want to inquire further about Costco's no-refund policy, please contact Costco’s call center at 1-800-955-2292.